Refunds
REFUND POLICY WITH RECEIPT
RETURNS POLICY
We can only offer a refund for items purchased from Mococo. Refunds are issued within 14 days of the customer receiving the goods. If your item is returned outside of the 14 day returns period, you will be issued a gift card to the value of the purchase. All items must be within a saleable condition and accompanied by a valid receipt. This does not affect your statutory rights.
Mococo offer a free returns label on full priced items, please contact enquiries@mococo.co.uk to receive your label.
We do not offer free returns labels for customers outside of the UK. We also do not cover postage costs if the customer is unable to print our free UK returns label. The returns postage cost will need to be covered by the customer in both cases.
Items in a multi-buy/promotion offer must be returned with a valid receipt. If the items to be refunded bring the original sales transaction spend lower than the minimum multi-buy/promotion offer spend, Mococo will require the return of any gift item(s) associated with the offer or a refund will not be granted.
Mococo gift vouchers and gift cards cannot be refunded for cash.
A refund will be issued by the original payment method, to the value of the item printed on the receipt. For debit/credit card refunds, the card and the cardholder must be present. Otherwise no refund will be granted.
EXCEPTIONS TO REFUND
Please note that in the interests of Hygiene and UK Health and Safety Laws, we regret that pierced earrings cannot be refunded.
Engraved items cannot be refunded.
SALE ITEMS
Please note that items bought in any Mococo sale can be refunded up to 14 days after the date of purchase.
REFUND WITHOUT RECEIPT
We can only offer refunds with a valid receipt. This does not affect your statutory rights.
HOW TO RETURN ONLINE PURCHASES TO US
Online purchases can be returned to us using our Royal Mail free UK returns labels. Store purchases must be returned to a shop.
Please ensure your purchase meets the above returns policies before sending it to us.
If you have a faulty item or need a repair, we recommend you contact us before sending the item back to us so we can manage your enquiry in the most efficient and helpful way. Please email us on enquiries@mococo.co.uk, with your name, order number (starts with 1000....) and a small note to say how your item is faulty.
Royal Mail Free UK Returns Label Instructions
You will need access to a printer.
1. Click on the following link -
http://www.royalmail.com/track-my-return/create/308
http://www.royalmail.com/track-my-return/create/308
2. Select Box/Bag
3. Select Yes to whether your item weighs less than
5kg and smaller than 61cm (L) x 46cm (W) x 46cm (D)
5kg and smaller than 61cm (L) x 46cm (W) x 46cm (D)
4. Enter your Invoice Number (10000….)
5. Enter the Reason for Return
6. Enter all your details
7. Click Make Your label
8. Download and print your label and attach to your parcel
9. Pop a note inside the parcel bag with your name, order number (starts with 1000...).
Parcels without this information will not be able to be processed.
10. Take to your nearest Post Office
CONTACT US
If you would like further information regarding the Mococo Store Refund policy, please contact the Customer Services Team:
enquiries@mococo.co.uk
