Returns / Refunds

REFUND & RETURNS POLICY

With Receipt

We can only accept returns for items purchased directly from Mococo, whether in-store or online.

If you're not completely happy with your purchase, you can return item(s) as follows:

  • Within 14 days of receipt, eligible for a full refund to your original payment method

  • Within 30 days of purchase: eligible for a Mococo gift card if returned outside the 14-day window

All items must be in a re-saleable condition, unused, and in original packaging, with a valid receipt or order confirmation.

Please note: You will be responsible for return postage costs unless the item is faulty.

How to Return Items

  • Items purchased in-store must be returned in-store only

  • Items purchased online can be returned:

Exchanges

We do not offer online exchanges. Please return your item and place a new order.
In-store exchanges are available.

Conditions for Return

  • A valid receipt or order confirmation is required

  • Items in multi-buy or promotional offers must be returned in full. If the promotion conditions are no longer met, any free items must also be returned or their value will be deducted

  • Gift cards and e-vouchers are non-refundable

Non-Returnable Items

We are unable to accept returns for:

  • Earrings, due to hygiene and UK Health & Safety regulations

  • Engraved or personalised items

  • Made-to-order items as outlined on the product page.

Sale Items

Sale items are eligible for return within 14 days of purchase.

Faulty Items

If your item is faulty, please contact us at enquiries@mococo.co.uk before sending it back. Include:

  • Your full name

  • Order number (starts with 2000...)

  • A description and photo of the fault

Refund Processing

  • Refunds are typically processed within 7 working days of receipt

  • You’ll receive a confirmation email once processed

  • Refunds will be issued to the original payment method

Need Help?

Please contact our Customer Services team at enquiries@mococo.co.uk if you have any questions.