Returns / Refunds
REFUND POLICY WITH RECEIPT
RETURNS POLICY
We can only offer a refund for items purchased from Mococo. Refunds are issued within 14 days of the customer receiving the goods. If your item is returned outside of the 14 day returns period, you will be issued with a gift card to the value of the purchase excluding postage.
We will be offering extended returns over the Christmas period, from 6th November 2023 through to the 15th January 2024.
Online purchases cannot be exchanged but if returned the value of the items will be put on a gift card. All items must be within a saleable condition and in original packaging, accompanied by a valid receipt. This does not affect your statutory rights.
Mococo offer a free returns label on full priced items only, please contact enquiries@mococo.co.uk to receive your label.
We do not offer free returns labels for customers outside of the UK. We also do not cover postage costs if the customer is unable to print our free UK returns label. The returns postage cost will need to be covered by the customer in both cases.
Items in a multi-buy/promotion offer must be returned with a valid receipt. If the items to be refunded bring the original sales transaction spend lower than the minimum multi-buy/promotion offer spend, Mococo will require the return of any gift item(s) associated with the offer or a refund will not be granted.
Mococo gift vouchers and gift cards cannot be refunded for cash.
A refund will be issued by the original payment method, to the value of the item printed on the receipt. For debit/credit card refunds, the card and the cardholder must be present. Otherwise no refund will be granted.
EXCEPTIONS TO REFUND
Please note that in the interests of Hygiene and UK Health and Safety Laws, we regret that earrings cannot be refunded.
Engraved items cannot be refunded.
SALE ITEMS
Please note that items bought in any Mococo sale can be refunded up to 14 days after the date of purchase.
REFUND WITHOUT RECEIPT
We can only offer refunds with a valid receipt. This does not affect your statutory rights.
HOW TO RETURN ONLINE PURCHASES TO US
Online full price purchases only can be returned to us using our Royal Mail free UK returns label. Please ensure your purchase meets the above returns policies before sending it to us.
If returning any item for a refund or if the item is faulty you must contact us before sending the item back on enquiries@mococo.co.uk stating your name, order number (starts with 2000...) and stating the reason why you wish to return the item.
CONTACT US
If you would like further information regarding the Mococo Store Refund policy, please contact the Customer Services Team:
enquiries@mococo.co.uk
