Delivery and Packaging Information

DELIVERY & PACKAGING INFORMATION

We are official stockists of all the brands we sell. All orders are sent with the relevant branded packaging and always packed with care. Over 4000 customers rate Mococo 5 Stars for our customer service.

Order Processing

• Orders placed after 3:00 PM will be processed the next working day

• There are no collections on weekends or bank holidays

• Orders placed after 3:00 PM on Friday will be processed and dispatched the following Monday

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UK Delivery Options

Some items from select brands or personalised products may take longer to dispatch - this is identified on the product page and in the shipping details at checkout. We endeaver to dispatch these as soon as possible.

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Delivery Notes

• Royal Mail handles all deliveries; once collected, responsibility for delivery lies with Royal Mail

• Next Day and Guaranteed Services are estimations—only Special Guaranteed Delivery ensures next-day arrival

• Bank Holidays: No collections or deliveries

• Weekend Orders: Processed on the next working day (typically Monday)

• If your parcel hasn't arrived within the estimated timeframe, please contact our team at enquiries@mococo.co.uk and we'll be happy to assist.

• Unforeseen circumstances such as adverse weather conditions or strikes can delay delivery services. We hope that you appreciate that this is outside of our control and we will do our best to inform you of any such problems.

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Exceptions & Special Cases

Some orders may only offer ‘Shipping’ at checkout due to being fulfilled from multiple Mococo locations. Some items from select brands or personalised products may take longer to dispatch - this is identified on the product page and in the shipping detail at checkout.

•  Up to 7 working days

• Up to 14 working days

• Up to 23 working days

• Made To Order: 6-8 weeks. Some items are made to order and require additional time to craft before dispatch.
  
  

  Please note that Made to Order items, including custom Clogau pieces and personalised products, are non-returnable and non-refundable, in line with UK consumer law for customised goods. These items are crafted specifically for you and cannot be resold.

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Tracking Your Order

Once your order is dispatched, you’ll receive a confirmation email with a tracking reference.
Track your parcel via Royal Mail here:
royalmail.com/track-your-item

If you use a parcel forwarding service, Mococo is not liable for missing or undelivered items once they leave the UK.

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About Our Packaging

We are committed to sustainable packaging. Every order includes branded gift bags and gift wrap to make your gift extra special—but we aim to reduce waste by including only what’s needed.

• We provide up to one gift bag per item

• During sale periods, you’ll receive one bag per brand

We are committed to sustainability and doing our part to reduce waste. One of the ways we do this is by using digital invoices.

Instead of printing and including paper invoices in your parcel, your order details will be emailed to you shortly after purchase and again once your item is dispatched. This small change helps us reduce paper usage and minimise our environmental footprint.

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Click & Collect – Mold Store

We offer a free Click & Collect service from our Mold store for added convenience.

How it works:

• Select Click & Collect (Mold Store) at checkout

• You’ll receive an email confirmation once your order is ready for collection

• Orders are usually ready within 1 working day, but please wait for confirmation before visiting

Collection address:
Mococo, Earl Buildings, 3 Earl Road, Mold, CH7 1AN

Please bring your order confirmation email and a valid form of ID when collecting.