Delivery and Packaging Information
Mococo offer the best and most flexible delivery service to all our UK customers.
| Delivery Time |
Delivery |
Order Value |
Cost of Delivery |
| 2-5 Business Days* |
Royal Mail Tracked 48 |
Under £30 Spend | £1.95 |
| 2-5 Business Days* | Royal Mail Tracked 48 |
£30 Minimum Spend | Free |
| 1-3 Business Days** |
Royal Mail |
All | £5.95 |
| Royal Mail Next Working Day Guaranteed ** |
Royal Mail Next Day |
All | £10.00 |
|
Royal Mail Saturday Guaranteed *** |
Royal Mail Saturday Guaranteed |
All | £10.00 |
| Royal Mail Next Working Day Guaranteed ** | Royal Mail Next Day | Over £200 | Free |
EXCEPTIONS
Selected orders online will only offer 'Shipping' as a delivery option, this is because your order is being fulfilled from multiple Mococo locations and will be dispatched within 1-2 working days via Royal Mail Tracked 48 services.
Some orders will not be eligible for Royal Mail Tracked 24, Royal Mail Next Day or Royal Mail Guaranteed Services due to fulfilment location.
Please note that UNOde50 orders will take up to 7 days to dispatch.
All personalised items will take longer to dispatch than normal.
ChloBo: 5 Working Days Dispatch
Daisy London: 12-14 Working Days Delivery
Hot Diamonds x Tasha: Within 23 Working Days Dispatch
Nomination: Within 10 Working Days Dispatch
** When ordered before 4.30pm Monday-Thursday. Subject to stock availability.
*** Saturday Guaranteed - Orders must be placed by 4:30pm on Fridays. Any order placed after this time will not be delivered that weekend but deemed for the following weekend.
*Royal Mail do not collect or deliver on bank holidays, therefore any order placed on a Bank Holiday will be processed and despatched on the next working day.
*Any order placed on either Saturday or Sunday will not be processed until the following Monday (the next business day)
*Please note that once Royal Mail has taken your package, it is up to Royal Mail to guarantee they fulfill their service obligations. Next Day Delivery is an estimation, not a guarantee. We recommend you select Special Guaranteed Delivery at the checkout if your parcel is needed urgently.
*Please note, we are unable to provide free returns labels outside of the UK and we are unable to reimburse return postage costs for items returned from outside of the UK.
How do I track my delivery?
You will receive an email once your order is despatched, which has a reference number that you can use to track your parcel on the Royal Mail Track and Trace website: https://www.royalmail.com/track-your-item
If customers use a parcel forwarding service, we are not liable for the item not arriving or going missing after it leaves the UK.
About Our Packaging
Being environmentally friendly is very important to us and we believe that it is our responsibility to the environment to ensure that we work in a sustainable way.
Something that we pride ourselves on here at Mococo is the beautiful, branded gift bags and gift wrap that is offered on every order. Whilst we want to make sure that you receive everything you need to make your purchase special, we understand that not everybody needs these extras. Moving forward we aim to provide our customers with only the necessary amount of packaging to minimise any possible waste.
In order to ensure that this is possible, we ask our customers to enter during the checkout how many branded gift bags they wish to have with their order.
Please note, the maximum you will receive is one gift bag per item and during sale times you will only receive one gift bag per brand.
