Ordering

Yes, it is 100% secure to shop online with Mococo. Our secure servers protect all personal information entered throughout the ordering process using advanced encryption and firewall technology, and we do not store your payment details in order to provide a further level of protection.

Mococo is an authorized and official stockist of every brand sold on Mococo.co.uk. All products are brand new and come with branded packaging. You will also receive a full manufacturer’s warranty when purchasing on Mococo’s website.

Please call us on 0800 206 1606 (Mon-Fri 9am-5pm) or email us on enquiries@mococo.co.uk Please state where the issue is on the checkout journey, along with any error messages that appear to help us resolve the problem as soon as possible.

You need to subscribe to our newsletter to receive your discount code: https://www.mococo.co.uk/subscribe/ Once you have signed up, you will receive a welcome email which contains the discount code, you will need to add this discount at the checkout. Please check your junk email folder if you haven’t received your welcome email.

Please note that you cannot use more than one offer or discount code at a time. Offers and promotions will automatically apply where applicable, you will see the result in your basket. If you have received a discount code, you will need to click on your basket and add the code where it says coupon code and click apply.

At the checkout, please type in the gift card number and pin. The pin will be found under a small silver strip on the back of the gift card. If you don’t see the silver strip, please contact us for help.

Yes, we offer free gift wrapping. If you wish to receive a branded paper bag with your order, please select yes where it says ‘is this item a gift’ in the checkout.

At Mococo, we are committed to reduce our environmental impact. To reduce waste, if your item is not a gift, please select no when asked if your items are a gift, so we can minimise on packaging given out. Please contact us if you would like any more information or would like to discuss our packaging further.

Yes, once your order has been placed you will receive an email confirmation of your order. If you have not received one, please check your junk email folder. Please contact us if you are have not received one.

Please call us on 0800 206 1606 (Mon-Fri 9am-5pm) or email us on enquiries@mococo.co.uk to amend or cancel your order. Please note, if the item has already been dispatched, we cannot cancel or change it, you will need to return the item to us.

For standard delivery, your order will arrive 2-3 working days after your order has been placed. For next day delivery, if your order is placed before 3pm, your item will arrive the next day. If your order is placed after 3pm and you have selected next day delivery, your item will be dispatched from our office the next working day, to arrive with you the following working day. E.g. an order placed on Tuesday at 4pm will be dispatched from our office on Wednesday, to arrive with you on Thursday.

Yes, when your item has been dispatched, you will receive an email, this will include a Royal Mail reference number. You will can use this number to track your order here: https://www.royalmail.com/track-your-item#/

If you have not received an email informing you that an item is out of stock, then all items in the order should be with your order. In the unlikely event your order has been received and is missing an item, please call us on 0800 206 1606 (Mon-Fri 9am-5pm) or email us on enquiries@mococo.co.uk

In the unlikely event that you should receive a faulty/damaged item or if we have sent a different item than was on your order, please call us on 0800 206 1606 (Mon-Fri 9am-5pm) or email us on enquiries@mococo.co.uk

Delivery Information

See our delivery information here: https://www.mococo.co.uk/pages/delivery-information

Click and Collect

Yes, we offer a free Click and Click service to all of our stores; Birkenhead, Chester, Liverpool, Mold, Ruthin, Warrington, Wrexham. Please select the store you wish to collect your items from at the checkout.

Orders placed with our Click and Collect service will arrive into the store within 2-3 working days. Please wait until you have received an email telling you the item is in store before you come into collect. Please bring ID as you will need this to claim your parcel.

Returns

See our full refund and exchange policy here: https://www.mococo.co.uk/pages/refunds-and-exchanges

Products

Unfortunately, we cannot reserve items.

Yes, they can be purchased here: https://www.mococo.co.uk/collections/mococo-gift-cards

Selected items can be engraved for free. Please see our selection of engravable items here: https://www.mococo.co.uk/engraving-designer-jewellery

Please call the store directly and they will be able to advise you if the item is in stock. Find contact details here: https://www.mococo.co.uk/pages/mococo-jewellery-stores-1

Unfortunately, we cannot grantee that an item will come back into stock, especially if the item is discounted.

Yes, we price match where possible. You will need to email us on enquiries@mococo.co.uk with a link to the item on the other retailer’s site. It must be an official stockist of the brand.