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FREE GIFT WRAPPING ON ALL ORDERS AND FREE UK DELIVERY ON ORDERS OVER £50

Refunds & Exchange

Refunds and Exchanges



Refund & Exchange with Receipt

We can only offer refunds for items purchased from Mococo within 14 days. All items must be within a saleable condition and accompanied by a valid receipt. This does not affect your statutory rights.
We are happy to exchange goods within 30 days. All items must be within a saleable condition and accompanied by a valid receipt.

Items in a multi-buy/promotion offer must be returned with a valid receipt. If the items to be refunded bring the original sales transaction spend lower than the minimum multi-buy/promotion offer spend, Mococo will require the return of any gift item(s) associated with the offer or a refund will not be granted.

Mococo gift vouchers and gift cards cannot be refunded for cash.
A refund will be issued by the original payment method, to the value of the item printed on the receipt. For debit/credit card refunds, the card and the cardholder must be present. Otherwise no refund will be granted.

Exceptions to Refund & Exchange


Please note that in the interests of Hygiene and UK Health and Safety Laws, we regret that pierced earrings cannot be exchanged, nor refunded.

Refund & Exchange without Receipt


We can only offer refunds with a valid receipt. This does not affect your statutory rights.

Contact Us


If you would like further information regarding the Mococo Store Refund & Exchange policy, please contact the Customer Services Team – enquiries@mococo.co.uk





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