Refunds and Exchanges
Refund & Exchange with Receipt
We can only offer refunds for items purchased from Mococo within 14 days. All items must be within a saleable condition and accompanied by a valid receipt. This does not affect your statutory rights.
We are happy to exchange goods within 30 days. All items must be within a saleable condition and accompanied by a valid receipt.
Items in a multi-buy/promotion offer must be returned with a valid receipt. If the items to be refunded bring the original sales transaction spend lower than the minimum multi-buy/promotion offer spend, Mococo will require the return of any gift item(s) associated with the offer or a refund will not be granted.
Mococo gift vouchers and gift cards cannot be refunded for cash.
A refund will be issued by the original payment method, to the value of the item printed on the receipt. For debit/credit card refunds, the card and the cardholder must be present. Otherwise no refund will be granted.
Exceptions to Refund & Exchange
Please note that in the interests of Hygiene and UK Health and Safety Laws, we regret that pierced earrings cannot be exchanged, nor refunded.
Refund & Exchange without Receipt
We can only offer refunds with a valid receipt. This does not affect your statutory rights.
If you would like further information regarding the Mococo Store Refund & Exchange policy, please contact the Customer Services Team – email@example.com